privacy policy

FamCare ('http://www.famcare.world' hereinafter referred to as 'FamCare') protects the personal information of information subjects in accordance with Article 30 of the Personal Information Protection Act and ensures that complaints related thereto are handled quickly and smoothly. For this purpose, we establish and disclose the personal information processing policy as follows.

○ This personal information processing policy is effective from March 14, 2024.

Article 1 (Purpose of processing personal information)

FamCare processes personal information for the following purposes and will not be used for any purpose other than that purpose. If the purpose of use changes, we will take necessary measures, such as obtaining separate consent, in accordance with Article 18 of the Personal Information Protection Act.

• 1. Website membership registration and management
  Personal information is processed for the purposes of confirming intent to become a member, identifying and authenticating oneself in accordance with the provision of membership services, maintaining and managing membership qualifications, preventing fraudulent use of services, various notices and notices, and handling grievances.
• 2. Provision of goods or services
  In order to provide emergency/emergency notification services among members, we provide care room service, phone number invitation service, email invitation service, chat service, and inquiry service, and personal information is processed for this purpose.
• 3. Used in marketing and advertising
  Development of new services (products) and provision of customized services, provision of event and advertising information and participation opportunities, provision of services and posting of advertisements according to demographic characteristics, verification of service effectiveness, identification of access frequency or statistics on members’ service use, etc. We process personal information for this purpose.

Article 2 (Preparation of items of personal information to be collected)

• ① FamCare collects the following personal information items for use in 1) membership registration and management, 2) provision of goods or services, and 3) marketing and advertising.
• 1. Membership registration and management
  • • Required items: name, mobile phone number, email address
  • • Optional items: Profile image
• 2. Provision of goods or services
  • 1) Care room service
    • • Required items: location and address of care recipient/care professional, number of steps, number of visits to care room
    • • Optional items: affiliation, blood type
  • 2) Phone number invitation service
    • • Required items: Contact information (phone number stored in the terminal address book)
    • • Optional items: None
  • 3) Email invitation service
    • • Required items: Email address
    • • Optional items: None
  • 4) Chat service
    • • Required items: None
    • • Optional items: sender’s name, posting date and time, data format, text of messages exchanged between users, photos, videos, audio files
  • 5) Contact us service
    • • Required items: None
    • • Optional items: question content, email, phone number
• 3. Used in marketing and advertising
  • • • Required items: access log, access IP information
    • • Optional items: None

Article 3 (Processing and retention period of personal information)

• ① FamCare processes and retains personal information within the personal information retention/use period in accordance with the law or within the personal information retention/use period agreed upon when collecting personal information from the information subject.
• ② Personal information processing and retention period is from the date of consent to the collection and use of personal information until withdrawal of membership. It is retained and used for the above purposes. However, the reasons for exception are as follows.
  • 1) If an investigation or investigation is in progress for violation of relevant laws and regulations, until the end of the investigation or investigation, etc.
  • 2) If any claims or debts remain due to use of the website, until the relevant claims or debts are settled.

Article 4 (Rights and obligations of information subjects and legal representatives and methods of exercising them)

• ① The information subject may exercise the rights to view, correct, delete, or suspend processing of personal information at any time against FamCare.
• ② The exercise of rights pursuant to Paragraph 1 may be made to FamCare in writing, e-mail, facsimile (FAX), etc. in accordance with Article 41 (1) of the Enforcement Decree of the Personal Information Protection Act, and FamCare will take action without delay.
• ③ The exercise of rights under paragraph 1 may be done through an agent, such as the information subject's legal representative or a person authorized to do so. In this case, you must submit a power of attorney in accordance with the form in Annex No. 11 of the “Notice on Personal Information Processing Methods (No. 2020-7).”
• ④ Requests to view and suspend personal information processing may limit the information subject's rights pursuant to Article 35, Paragraph 4 and Article 37, Paragraph 2 of the Personal Information Protection Act.
• ⑤ Requests for correction and deletion of personal information cannot be requested if the personal information is specified as a collection target in other laws and regulations.
• ⑥ FamCare confirms whether the person making the request, such as a request for viewing, a request for correction or deletion, or a request for suspension of processing, is the person or a legitimate agent in accordance with the information subject's rights.

Article 5 (Destruction of personal information)

• ① FamCare destroys the personal information without delay when the personal information becomes unnecessary, such as when the personal information retention period has passed or the purpose of processing has been achieved.
• ② In cases where personal information must continue to be preserved pursuant to other laws and regulations despite the expiration of the personal information retention period consented to by the information subject or the purpose of processing has been achieved, the personal information shall be transferred to a separate database (DB) or storage location changed. Save it differently.
• ③ The procedures and methods for destroying personal information are as follows.
  • 1) Destruction procedure
    FamCare selects the personal information that requires destruction and destroys the personal information with the approval of the FamCare personal information protection manager
  • 2) Destruction method
    Information in the form of electronic files uses technical methods that do not allow the records to be reproduced.
    Personal information printed on paper is destroyed by shredding or incineration.

Article 6 (Matters regarding installation, operation and refusal of automatic personal information collection devices)

FamCare does not use ‘cookies’ to store and frequently retrieve the information subject’s usage information.

Article 7 (Personal Information Protection Manager)

• ① FamCare is responsible for overall management of personal information processing, and appoints a personal information protection manager as follows to handle complaints and provide relief for damage from information subjects related to personal information processing.
  • ▶ Personal information protection officer
    Name: Lee Sang-kwon
    Position: CEO
    Position: President
    Contact: 070-7708-7770, sklee841@askmillions.com
  • ▶ Personal information protection department
    Department Name: Research and Development Department
    Person in charge: Choi Kuk-no
    Contact: 070-7708-7770, knchoi@askmillions.com
• ② Information subjects may inquire about all personal information protection-related inquiries, complaint handling, damage relief, etc. that arise while using FamCare's services (or business) to the personal information protection manager and responsible department. FamCare will respond and process inquiries from information subjects without delay.

Article 8 (Request to view personal information)

The information subject may request access to personal information pursuant to Article 35 of the Personal Information Protection Act to the department below. .

FamCare will endeavor to promptly process the information subject's request to view personal information.

• ▶ Name of department receiving/processing requests to view personal information
  Department Name: Research and Development Department
  Person in charge: Choi Kuk-no
  Contact: 070-7708-7770, knchoi@askmillions.com

Article 9 (Methods for relief from rights infringement)

In order to receive relief from personal information infringement, the information subject may apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Reporting Center, etc. For other personal information infringement reports and consultations, please contact the organizations below.

• 1. Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.kopico.go.kr)
• 2. Personal Information Infringement Reporting Center: (without area code) 118 (privacy.kisa.or.kr)
• 3. Supreme Prosecutors' Office: (without area code) 1301 (www.spo.go.kr)
• 4. National Police Agency: (without area code) 182 (cyberbureau.police.go.kr)

Article 10 (Matters regarding implementation and change of personal information processing policy)

○ This personal information processing policy will be effective from March 14, 2024, and if the personal information processing policy is changed for the purpose of reflecting changes in laws or services, FamCare will announce the changes through a notice at least 7 days in advance. We will notify you.

○ You can check the previous privacy policy below.